Warranty - Frequently Asked Questions
Q. What is a home warranty?
A. A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.
Q. Why do I need a home warranty?
A. Your home is most likely one of your biggest investments. Unexpected repair or replacement costs can easily strain your budget. Plus, finding a qualified professional to solve your problem can be stressful and inconvenient. A home warranty cannot prevent systems or appliances from breaking down, but it can help make covered repairs or replacements easier and less costly.
The AHS® Home Warranty offers an unprecedented level of choice when it comes to selecting a home warranty. Homeowners choose the house that fits their family best. Now they can do the same with their home warranty coverage - it’s flexible!
Q. How does the AHS Home Warranty work?
A. With the AHS Home Warrant, you build the protection plan that best fits your needs. When a covered item fails, just call or visit us online to place a service request. An AHS representative will assign an approved and independently insured contractor to handle your request.
The contractor will schedule a time to assess the problem and make a repair or replacement. Upon arrival, you’ll pay your Trade Service Call Fee to the contractor. Once repair or replacement is complete, and as long as we have your proper e-mail address on file, AHS will send you a follow-up customer satisfaction survey regarding the service performed.
Q. How do I benefit from the AHS Home Warranty?
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*Systems and appliances designated by the manufacturer as commercial are not covered. **Optional coverage such as pool/spa may be available at an additional fee. Please read the contract for specific coverage, limitations and exclusions. If you would like a copy of the contract to review prior to purchase, please call 1-800-735-4663. ***Coverage is for homes 4,000 square feet and under in Hawaii and Florida.