Warranty - Frequently Asked Questions
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Warranty - Frequently Asked Questions

Q. What is a home warranty?

A. A home warranty is a service contract that covers the repair or replacement of many of the most frequently occurring breakdowns of home system components and appliances.
Home warranties should be considered for single family homes, new construction homes, condos, vacation homes, townhouses, foreclosure properties and multi-unit properties such as duplex/triplex/fourplex. Other than new construction, which covers years two through five, home warrantys last one year, starting a the date of closing.

Q. Why do I need a home warranty?

A. Your home is most likely one of your biggest investments. Unexpected repair or replacement costs can easily strain your budget. Plus, finding a qualified professional to solve your problem can be stressful and inconvenient. A home warranty cannot prevent systems or appliances from breaking down, but it can help make covered repairs or replacements easier and less costly.

The AHS® Home Warranty offers an unprecedented level of choice when it comes to selecting a home warranty. Homeowners choose the house that fits their family best. Now they can do the same with their home warranty coverage - it’s flexible!

Q. How does the AHS Home Warranty work?

A. With the AHS Home Warrant, you build the protection plan that best fits your needs. When a covered item fails, just call or visit us online to place a service request. An AHS representative will assign an approved and independently insured contractor to handle your request.

The contractor will schedule a time to assess the problem and make a repair or replacement. Upon arrival, you’ll pay your Trade Service Call Fee to the contractor. Once repair or replacement is complete, and as long as we have your proper e-mail address on file, AHS will send you a follow-up customer satisfaction survey regarding the service performed.

Q. How do I benefit from the AHS Home Warranty?

  • With AHS Home Warranty you can customize your coverage plan to fit your individual budget and lifestyle
  • Our highly-trained customer service representatives are available 24 hours a day, 7 days a week, 365 days a year to accept your service requests by phone
    or online
  • After your service request is received, you’ll receive prompt, professional service from one of our approved and independently insured contractors. The contractor will call you to schedule a time to diagnose your problem.
  • Provide us with your proper email address and you'll receive an automatic follow-up after each repair or replacement

©2009 American Home Shield Corporation and its licensed subsidiaries.

*Systems and appliances designated by the manufacturer as commercial are not covered. **Optional coverage such as pool/spa may be available at an additional fee. Please read the contract for specific coverage, limitations and exclusions. If you would like a copy of the contract to review prior to purchase, please call 1-800-735-4663. ***Coverage is for homes 4,000 square feet and under in Hawaii and Florida.

1-800-SEL-HOME (1-800-735-4663)

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